Planning Your Visit Q & A
Where should I direct any concerns or grievances?
Where should I direct any concerns or grievances?
If you have issues with any aspect of your care, you should feel free to address them using any or all of the following resources:
- Contact Patient Relations by dialing *55 on any in-house telephone or calling 205-934-2273.
- If you have a problem or complaint, you may talk with your health care team to resolve the problem. If unresolved, you have the following contact options:
a. UAB Hospital/Highlands and Ambulatory/HSF Clinics:
i. Contact Guest Services to request assistance from a Patient Advocate by dialing *55 from an inhouse phone or (205) 934-CARE (2273).
ii. Send a written letter of unresolved grievance to: UAB Hospital/Ambulatory Clinics, Chief Operating Officer, Suite 502, 500 22nd Street South, Birmingham, AL 35233
b. Callahan Eye Hospital
i. Send a written letter of unresolved grievance to: President, 1720 University Boulevard, Birmingham, AL 35233
ii. Or call (205) 325-8678
c. File a complaint with:
• The Alabama Department of Public Health, Division of Health Care Facilities, Complaint Unit, P. O. Box 303017, Montgomery, Alabama 36130-3017 (Complaint Unit phone number is 1-800-356-9596).
• The Joint Commission (TJC) by calling 1-800-994-6610.
• The Center for Medicare & Medicaid Services (CMS) by calling 1-800-633-4227 or cms.gov/center/ombudsman.asp.