Planning Your Visit Q & A

Do you have services for deaf and hearing impaired patients?

Question:

Do you have services for deaf and hearing impaired patients?

Answer:

We provide auxiliary aids and services to deaf and hearing impaired patients including on-site live interpreters and a Video Remote Interpreting (VRI) system. VRI brings American Sign Language certified interpreters to the bedside via video and is available immediately to patients 24/7. On-site interpreters for outpatient clinic visits can be scheduled when making an appointment. We coordinate on-site interpreters for non-scheduled patientneeds as quickly as possible based on availability of our live interpreters. For any questions about interpreter services or to request an interpreter, please contact Guest Services via email at interpreterrequest@uabmc.edu or by phone at 934-CARE or *55 from any hospital phone.

UAB Medicine offers several ways you can receive help in different situations. You may reach UAB Guest Services, a Patient Advocate, or Patient and Guest Escort by dialing *55 from any hospital telephone (from outside the hospital, dial 205-934-2273). In addition, you may ask any nurse or other staff member to make the call. We are here to make your visit with us as comfortable as possible and to provide exceptional service. If you have any problems, or if there is anything you need, we will help find a solution for anything you need. Please do not hesitate to contact us during your stay.

Keywords: services for hearing-impaired, deaf patients