Plan Your Visit

During Your Stay

Where should I direct any concerns or grievances?

If you have issues with any aspect of your care, feel free to address them using any or all of the following resources:

• Contact Guest Services by dialing *55 on any in-house telephone or calling 205-934-CARE (2273).
• If you have a problem or complaint, you may talk with your health care team to resolve the problem. If unresolved, you have the following contact options:
  • UAB Hospital/UAB Hospital-Highlands and ambulatory clinics:
    • Contact Guest Services to request assistance from a patient advocate by dialing *55   from an in-house phone or 205-934-CARE (2273).
    • Send a written letter of unresolved grievance to: UAB Hospital/Ambulatory Clinics, Chief Operating Officer, Suite 502, 500 22nd Street South, Birmingham, AL 35233
  • Callahan Eye Hospital
    • Send a written letter of unresolved grievance to: President, 1720 University Boulevard, Birmingham, AL 35233
    • Call 205-325-8527
  • File a complaint with:
    • The Alabama Department of Public Health, Division of Health Care Facilities, Complaint Unit, PO Box 303017, Montgomery, AL 36130-3017 (the Complaint Unit phone number is 1-800-356-9596)
    • The Joint Commission (TJC) by calling 1-800-994-6610
    • The Center for Medicare & Medicaid Services (CMS) by calling 1-800-633-4227 or cms.gov/center/ombudsman.asp