Billing and Financial Assistance Information

Billing Customer Service
Thank you for choosing UAB Medicine for your health care needs. We understand how overwhelming it can be to deal with both your health and health care billing, so our goal is to make the entire process as easy as possible for you. We want to do everything we can to provide the financial information you expect and deserve. This guide contains helpful information concerning your financial obligations. If you have questions or need help, our experienced customer service professionals are happy to assist you in person or over the phone.

Please take a moment to review this information prior to your visit so we can provide the support you need to understand and manage your health care bills.

 


 

Insurance Considerations
It is important to remember that every insurance policy is different. Your medical coverage is a contract between you and your insurance company. If possible, please contact your insurance company in advance to gather details on the coverage your policy provides. It is important to: 

  • Identify whether your insurance carrier requires a referral, prior authorization or precertification before receiving treatment, and;
  • Determine whether UAB is classified as “in-network” or “out-of-network”, because out-of-pocket charges are often higher if services are considered to be outside your network.

When you visit us, please bring two forms of identification and the proper insurance identification cards so we can bill your insurance carrier.

  • Medical costs are often unanticipated and not all costs are covered by insurance. When your visit or hospital stay is completed, you will be expected to pay any charges that will not be reimbursed by insurance (e.g. co-payments, deductibles, coinsurance, and non-covered services). If you feel that you need assistance in meeting your financial obligations, or if you do not have insurance, please see the Financial Assistance section.

UAB Medicine Bills
During the course of your visit to UAB Medicine, you may receive a variety of services and treatments, which may result in multiple bills for the same date of service. These bills reflect a patient’s individual care received from facilities and professionals at UAB.

Inpatient Hospital Bill
Patients admitted to the hospital (inpatients) will receive separate invoices for some services. Your hospital bill will include charges for your room and board, medical supplies and services, and any tests or procedures that you undergo.

Outpatient Bill
Patients seen in a clinic or outpatient setting may receive separate invoices for some services. Your bill will include charges for the use of the facility and any tests or procedures done at the time of your appointment.

Physician Bill
Physician fees will be billed by the physicians and independent providers of the UA Health Services Foundation (HSF). Some physicians and physician groups may send you separate invoices that include the cost of medical or surgical care as well as costs involving the review and interpretation of your diagnostic tests.

Other Bills
You may also receive individual bills for other services including, but not limited to, Emergency Physicians, Anesthesia, Radiology, or Laboratory. Refer to your patient bill for the contact information of these providers.

Billing Customer Service Resources
Please use the contact information below to identify the appropriate customer service professionals to visit or call if you have a question regarding your bill:

UAB Hospital Customer Service
1222 14th Avenue South
Birmingham, AL 35205
(205) 934-6400
Toll Free: (888) 309-8435
uabpatient@uabmc.edu
Payments may be mailed to: University of Alabama Hospital, PO Box 2252, Birmingham, AL 35246-0036

The University of Alabama Health Services Foundation, P.C (UAHSF) Customer Service
500 22nd Street South Suite 208
Birmingham, AL 35233
(205) 731-6055
Toll Free: (866) 610-6055
msocs@uabmc.edu  

UAB Callahan Eye Hospital
Business Office
1720 University Boulevard
Birmingham, AL 35233
(205) 325-8566

UAB Callahan Eye Hospital Clinic
Business Office
700 18th Street South, Suite 406
Birmingham, Al. 35233
(205) 325-8279
Payments may be mailed to: PO Box 830941, MSC #559, Birmingham, AL 35283

 

Financial Assistance
We offer many options that you may qualify for to help fulfill your financial obligations, including discounts and payment plans. We will work with you to consider options that will best fit your needs. Please contact a customer service professional at (205) 801-9910 or toll free at (877) 277-4923 for any questions about your health care bill. Below are highlights regarding our Financial Assistance Program, and we encourage you to download and review the complete Financial Assistance Policy.

Providing health care for those in need
UAB Medicine is committed to providing financial assistance to persons who have health care needs and are uninsured, underinsured, ineligible for a government program, or otherwise unable to pay for medically necessary care based on their individual financial situations. Consistent with its mission to deliver compassionate, high-quality, affordable health care services and to serve those who are underserved, UAB Medicine strives to ensure that the financial capacity of people who need health care services does not prevent them from seeking or receiving care. UAB Medicine will provide, without discrimination, care of emergency medical conditions to individuals regardless of their eligibility for financial assistance or government assistance.

Guidelines for qualifying for financial assistance

  • Financial assistance is available for medically necessary services. For a list of health care services eligible for financial assistance, download our complete Financial Assistance Policy.
  • A UAB representative will ask patients not covered by health insurance if they have the ability to pay and, if not, inform them of the Financial Assistance Program. All patients who express an interest in the Financial Assistance Program will be provided an application or be transferred to the Financial Counselors.
  • Eligibility for financial assistance is based upon the U.S. Government’s Federal Poverty Guidelines. These guidelines are updated annually. Patients with gross annual household income of 200% or less of Federal Poverty Guidelines qualify for full charity care, assuming all other eligibility criteria are met. Patients with gross annual household income of 200% to 400% of Federal Poverty Guidelines may qualify for discounted charges, assuming all other eligibility criteria are met.
  • If you apply for financial assistance, you must provide us with all information necessary to apply for other financial resources that may be available to you. A listing of required documentation is provided with the application.
  • If an applicant refuses to apply or provide information necessary to the application process for qualification for other assistance options noted in the policy, the applicant is not eligible for the Financial Assistance Program.
  • The financial information requested includes, but is not limited to, monthly income and expenses, as well as assets. Download our Financial Assistance Application for a full listing of required information.
  • Applications must be complete, signed, and dated. A determination is made by our UAB Medicine Financial Assistance Coordinators as to 100% approval, partial approval, or denial based on our established guidelines. A letter of notification is sent to the patient within 7 business days of submission of a completed application.
  • Patients requesting financial assistance for non-emergency outpatient clinic appointments are not eligible for appointment consideration until he/she completes a Financial Assistance Application and receives a financial assistance determination letter.

How to apply for financial assistance

  • Step 1: Request an Application. Patients may receive an application by:
  • Step 2: Complete and return the application to the address listed on the application.
  • Step 3: UAB reviews your application. Our UAB Medicine Financial Assistance Coordinators will review your application to determine if you qualify for assistance according to our guidelines.
  • Step 4: You receive a decision. Our UAB Medicine Financial Assistance Coordinators will send a letter to notify the patient/guarantor of approval or denial of the charity care application and the level of assistance for which they are eligible. A letter of notification will be sent to the patient within 7 business days of submission of a completed application.

Financial assistance is not considered to be a substitute for personal responsibility. Patients are expected to cooperate with UAB Medicine’s procedures for obtaining financial assistance or other forms of payment or financial assistance  and to contribute to the cost of their care based on their individual ability to pay.

Applicants are expected to provide accurate information to the best of their ability. Falsifying information will be grounds for denial of financial assistance.

Download the complete Financial Assistance Policy

Download the Financial Assistance Application

Financial Assistance Customer Service Resources
If you have questions or need help regarding our Financial Assistance Program at any point before, during, or after your stay, please do not hesitate to contact our customer service professionals, who are happy to assist you in person or over the phone at (205) 801-9910 or toll free at (877) 277-4923.

Request a Statement of Services
If you require a detailed statement of your charges, please call the business office for the provider of your bill during regular business hours to speak to a representative. If you are calling after business hours, you may use the automated telephone system to request a statement by the next business day.

UAB Hospital Customer Service
(205) 934-6400
Toll Free: (888) 309-8435

The University of Alabama Health Services Foundation, P.C (UAHSF) Customer Service
(205) 731-6055
Toll Free: (866) 610-6055

UAB Callahan Eye Hospital
(205) 325-8566

UAB Callahan Eye Hospital Clinic
(205) 325-8279

Payment Methods
For your convenience, UAB Medicine welcomes payment in person, over the phone, and online at https://uabhealth.ixt.com. Most forms of payment are accepted.

Pay Your Bill Online

Co-Pay
A copayment is a fixed dollar amount that an insured patient is required to pay directly to a health care provider at the time of service for each visit. The amount can vary by the type of covered health care service. The copayment is due in addition to any deductible.

Coinsurance
The percentage share of the cost of a covered health care service is called coinsurance. This (for example, 20 percent) is based on the allowed amount for the service. You pay coinsurance plus any deductibles you owe. For example, if the health plan’s allowed amount for an office visit is $100 and you’ve met your deductible, your coinsurance payment of 20 percent would be $20. The health insurance or plan pays the rest of the allowed amount.

Deductible
A deductible is the dollar amount an insured patient is expected to pay for health care services before a health plan begins to pay over the course of a year. For example, if your deductible is $1,000, your plan won’t pay anything until you’ve paid $1,000 toward covered health care services that are subject to the deductible. The deductible may not apply to all services.

Financial Assistance
UAB Medicine provides financial assistance to persons who have health care needs and are uninsured, underinsured, ineligible for a government program, or otherwise unable to pay for medically necessary care based on their individual financial situations.

In-Network
An in-network provider is a hospital that has contracted with the health insurance company to provide services to plan members for specific, pre-negotiated rates. Typically, if a patient visits a physician or other provider within the network, the amount the patient will be responsible for paying will be less than at an out-of-network provider. It is the responsibility of the patient to contact the insurance provider to determine if a physician or hospital is in-network or out-of-network.

Out-of-Network
An out-of-network provider is not contracted with the health insurance plan. As a result, the patient likely will incur higher out-of-pocket expenses. It is the responsibility of the patient to contact the insurance provider to determine if a physician or hospital is in-network or out-of-network.

Payment Plans
As a courtesy, UAB Medicine will allow patients to satisfy an outstanding balance incrementally through a payment plan.

Billing and Insurance FAQs
Included are some frequently asked questions regarding billing and insurance. Before you schedule an appointment or procedure at UAB, always check with your insurance provider to determine your policy’s benefits, including any co-payments, deductibles, and co-insurances due at the time of service. Should you have any questions, our Patient Financial Representatives and Billing Customer Service Team are available to help before and after your visit with us.

Download PDF